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We advised the player to contact their payment provider for investigation, as the casino could not intervene in such cases. The player from the UK deposited £40 and won £180 but faced payout refusal because the casino requested verification of a virtual card used a year ago, which the player no longer possessed. Despite verifying the new bank statements, the casino locked the player’s account without explanation. The player from the United Kingdom had registered with Betzino, made a deposit of 750€, and after verifying his account, won 2500€. We intervened by communicating with the player to gather all necessary information, including verification of his identity, gaming activity, and payment method. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

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• We intervened by communicating with the player to gather all necessary information, including verification of his identity, gaming activity, and payment method.
• The player retained the option to reopen the complaint in the future if he chose to communicate again.
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